All prices hold for the duration of the calendar year in which they were set. At the end of each calendar year, all prices are reevaluated and/or adjusted. Due in large part to our good relations with hotels, transport companies and operators, we are able to maintain competitive prices. All of our prices include administrative and operational costs.
IMPORTANT: Some properties and third party providers do increase their rates around specific holidays and dates, including, for example, Christmas, New Year’s, Inti Raymi, and any other national holiday or special date. In these situations, the price may be higher than the prices we have set and listed for the calendar year.
In order for us to guarantee the highest quality guides, space in the best hotels, and many other ancillary services for your trip, our policy is that we pre-pay for any contracted services before the passenger’s arrival date. Additionally, a large portion of the passenger’s deposit goes towards acquiring the necessary permits required by the governments of the destinations they will be visiting, which is usually a non-refundable fee.
For these reasons, we have set the following payment policies:
In the event that a passenger needs to cancel their trip with Explorandes, a cancellation fee will be charged to the passenger. The amount of the cancellation fee is set according to the number of days in advance of the passenger’s arrival that Explorandes was notified of the cancellation. The amount of the cancellation fee is also dependent on the policies of each provider to whom Explorandes has already issued payment in preparation for the passenger’s trip. Some third-party providers do require Explorandes to pre-pay well in advance of a trip to confirm space and services, and many times these payments are non-refundable.
Explorandes’ cancellation refund policy is as follows:
Cancel 0 – 30 days prior to arrival = 100% non-refundable of total trip cost.
Cancel 31-45 days prior to arrival = 75% non-refundable of total trip cost.
Cancel 46-59 days prior to arrival = 50% non-refundable of total trip cost.
Cancel 60 or more days prior to arrival = loss of deposit
We strongly recommend that every passenger that travels with Explorandes purchase a travel/medical insurance plan before their trip. The passenger can purchase an insurance plan directly through an insurance company of his/her preference at home. If a member of the group gets sick or is incapacitated, Explorandes will help the sick or injured passenger by getting them to a qualified doctor. Any extra costs associated with hospitalization, emergency evacuation, and/or any other costs associated with the illness or injury will be assumed by, and the responsibility of, the individual passenger.