- At the airport and during domestic flights facial protectors (shields) in addition to the use of face masks is mandatory.
- Only travelers with digital boarding pass are allowed to enter the facilities, this means our transfer agents will not be able to assist passengers during check-in.
- Expect self-service check in bag drop at counter and minimal to no assistance with manipulation of documentation and luggage. Don’t expect refreshments to be served on flights
What to expect on your
next trip with Us
We believe that our style of travel is particularly well-suited to these unusual times as we always encourage our guests to visit uncrowded places and for those must-see attractions like Machu Picchu, we have always encouraged visiting in off-peak hours. We understand that the decision to travel is a personal one and we would like to reassure you that we are being very methodical about minimizing the risk of infection during one of our trips. Below you will find more information about how a typical trip to Peru will run in hope that this information will help you and your travelers make an informed decision when you´re ready to travel and visit us again in Peru.
We have developed our sanitation and social distancing protocols to help keep our guides, staff, guests, and local communities stay healthy and safe during this pandemic.
We have developed our sanitation and social distancing protocols to help keep our guides, staff, guests, and local communities healthy and safe during this pandemic. We are now focused on implementing our protocols in order to minimize risks and continue to provide once in a lifetime experiences. As the situation evolves in Peru and worldwide, we will keep you updated with the new regulations and implementations.
General guidelines and precautions to avoid infection
The use of face masks in public is mandatory
Keep social distancing - a minimum of 1.5 meters is the norm
Avoid crowded areas
Avoid touching your face, nose, eyes, and/or mouth
Cover your mouth and nose when sneezing or coughing with your bent elbow
Wash your hands and/or use hand sanitizer very often
What to Expect on your upcoming visit to Peru
- Your temperature will be checked before the start of each activity and when entering any establishment such as restaurants, museums, hotels, archaeological sites and even transportation vehicles.
- You will need to clean your shoe soles before entering any vehicles and establishments
- You will need to reduce or avoid the use of cash (your guide can assist with tips)
- If you expect to receive cash, documents or others make sure they have been sanitized
- Do not share any personal gear or adventure equipment with other guests
- Please be sure to follow our no contact policy, our staff and guides are instructed to do the same for the sake of everyone’s health.
- If you present symptoms or fever you will need to contact our 24hrs emergency phone number and our protocol will be activated.
- If you are travelling in a group departure, you will always have to remain in your social bubble, click here to know more about your social bubble.
- Before entering Peru, you will need to fill in the online Affidavit of health and Geolocation Authorization and the online migration form (English version available soon). Bring a molecular test that must have been taken 72 hours before the arrival or a medical statement that says that you already had it. If you need to do another test when you leave Peru for another country, we can arrange it.
- We are requiring our suppliers to share with us all revised protocols and measures taken at their properties. We will only work with approved properties.
- At the moment, spa, bar and gym protocols have not been approved by the Peruvian Government, so they remain closed.
- Currently most restaurants will operate at reduced capacity.
- The menu will be contact-less. At most restaurants included in our services these will be available on your phone via a QR code.
- The table will be set up once clients are seated and your cutlery will be disinfected and inside a closed envelope.
- Group sizes will be capped at 8 pax which is the regulated Guide to Guest ratio. This means each individual group will have a maximum of 8pax per each guide.
- Day Hikes: Social distancing must be kept, a minimum of 2 meters between each hiker. The box lunch service will still be available for each traveler a security seal will be included as part of our sanitary protocols.
- Biking: all gear and equipment will be sanitized prior to departure and assigned individually for each guest. During group rides you will need to keep at least a 5-meter distance between bikes.
- Water activities: we will keep all hygiene procedures as always when cleaning the gear. The mask while on the river or lake is mandatory as well as social distancing of at least 1 meter. During rafting activities, the new maximum capacity on the raft will be 4 pax + guide.
- Connect with nature and enjoy a healthy meal, prepared in our kitchen in compliance with sanitary protocols for restaurants.
- The set up will be in an open space, always maintaining the required social distance. While seated, you will need to keep a distance of 2 meters with your guide.
- Buffet-style meals will not be served until further notice, instead, expect a delicious individually served meal.
- Snacks will be provided individually to each guest and staff – we will no longer be able to share snacks.
- The distance between each group needs to be 20 meters, at least.
- The visit will have four established circuits, and it will last a maximum of 2 hours.
- Guides will need to reinforce all measures and protocols to ensure compliance.
- Capacity at Machu Picchu will be limited to 75 permits per hour (675 per day) and for the Inca Trail Express (Km 104) it will be capped at 120 permits per day.
- Visits to Machu Picchu Mountain and Huayna Picchu will not be available until further notice
- A maximum of 8 guests will be allowed on a trek
- As a part of our operation protocols all gear such as tents, sleeping pads, chairs, trekking poles and others will be sanitized before the start of your trek.
- Assigned gear is for individual use only. Upon distribution on the first day, they will be labelled with a tag and will be assigned to each pax for the duration of the trip.
- We will take a special sanitizer in order to spray all personal belongings before the start of the trek on each day.
- Meal preparation and lunch will be served in an open area rather than inside a tent when possible.
- Your guide will be trained to avoid crowds and guarantee the compliance of our operational protocols in each visit and activity He will be reinforcing at all instances the hygiene measures that we must comply according Peru regulations
- We have always considered a reduced capacity in the vehicles to offer a more comfortable journey. The driver will be wearing a special uniform during the service and we will continue with strict hygiene measures inside the vehicle, we always recommend keeping the windows open while enjoying the escenery and views.
We highly recommend the following to keep your immune system strong:
- Stay physically active!
- Mental health – meditate, yoga practice, breathing techniques
- Sun exposure – Vitamin D
- Healthy diet – fresh vegetables and fruits, add color to your meals! Avoid process or packaged food.