Terms and conditions
All prices hold for the duration of the calendar year in which they were set. At the end of each calendar year, all prices are reevaluated and/or adjusted. Due in large part to our good relations with hotels, transport companies and operators, we are able to maintain competitive prices. All of our prices include administrative and operational costs.
IMPORTANT: Some properties and third-party providers do increase their rates around specific holidays and dates, including, for example, Christmas, New Year’s, Inti Raymi, and any other national holiday or special date. In these situations, the price may be higher than the prices we have set and listed for the calendar year.
Payment & Booking
In order for us to guarantee the highest quality guides, space in the best hotels, and many other ancillary services for your trip, our policy is that we pre-pay for any contracted services before the passenger’s arrival date. Additionally, a large portion of the passenger’s deposit goes towards acquiring the necessary permits required by the governments of the destinations they will be visiting, which is usually a non-refundable fee.
For these reasons, we have set the following payment policies:
– Deposit: Upon booking with Explorandes, $500 deposit per person. Subject to booking value, an additional deposit may be required and we will advise at the time of quotation.
– Balance Due in full: 60 days prior to arrival
Cancellations & Refunds
In the event that a passenger needs to cancel their trip with Explorandes, a cancellation fee will be charged to the passenger. The amount of the cancellation fee is set according to the number of days in advance of the passenger’s arrival that Explorandes was notified of the cancellation. The amount of the cancellation fee is also dependent on the policies of each provider to whom Explorandes has already issued payment in preparation for the passenger’s trip. Some third-party providers do require Explorandes to pre-pay well in advance of a trip to confirm space and services, and many times these payments are non-refundable.
Explorandes’ cancellation refund policy is as follows:
Cancel 0 – 30 days prior to arrival = 100% non-refundable of total trip cost.
Cancel 31-45 days prior to arrival = 75% non-refundable of total trip cost.
Cancel 46-59 days prior to arrival = 50% non-refundable of total trip cost.
Cancel 60 or more days prior to arrival = loss of deposit
Insurance & Medical Issues
We strongly recommend that every passenger that travels with Explorandes purchase a travel/medical insurance plan before their trip. The passenger can purchase an insurance plan directly through an insurance company of his/her preference at home. If a member of the group gets sick or is incapacitated, Explorandes will help the sick or injured passenger by getting them to a qualified doctor. Any extra costs associated with hospitalization, emergency evacuation, and/or any other costs associated with the illness or injury will be assumed by, and the responsibility of, the individual passenger.
Important – Please read carefully
We, Explorandes SAC, reserve the right to modify or withdraw from any travel arrangements when deemed necessary, and when it is in the best interest of our clients. We reserve the right to refuse, accept, or retain any person that is a member on any of our trips. Any bags or luggage are carried at the owner’s own risk throughout the entire duration of the tour. Explorandes SAC acts only in the capacity of an AGENT upon the legal conditions that, while exercising every possible precaution, Explorandes is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions on the part of companies or individuals providing or engaged in transportation, accommodation, or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or acts of nature. On day trips, you will sometimes be asked to sign an affidavit, which acts as a release form for risks incurred during your excursion, which is a usual practice for some operators.